The Head Office v frontline culture clash – how to stop it going terribly wrong
Thought Piece advice Sophie Pentony Thought Piece advice Sophie Pentony

The Head Office v frontline culture clash – how to stop it going terribly wrong

There are many shocking aspects to the Post Office scandal but, as internal communicators, the one we’ve been reflecting on recently is the blatant disregard those in Head Office had for their Postmasters and Postmistresses. In particular, what that said about their culture and how that culture made all the issues with their Horizon IT programme so much worse.

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